At Rovixox, we want you to be satisfied with your purchase. If you receive a product that has an issue or you are not satisfied with your order, you may contact us to request a return, refund, or exchange.
1. Return Eligibility
You may request a return if:
- The product is damaged or defective upon arrival.
- You received the wrong product or size.
- The product does not match your order or description.
- You are not satisfied with your purchase, where applicable.
Returned products should be unused, unworn, and in their original condition with the original packaging, tags, and accessories.
2. Return Period
Return requests should be submitted within 14 days of receiving your order. Please contact us as soon as possible if you receive a damaged, defective, or incorrect product.
3. Return Process
To request a return or exchange, contact us at info@rovixox.com with your order number and a brief description of the issue. For damaged or incorrect products, we may ask you to provide clear photos or videos.
Once your request is approved, we will provide you with the necessary return instructions.
4. Return Shipping
If the product is damaged, defective, incorrect, or the issue was caused by us, Rovixox will cover the return shipping costs.
For returns due to a change of mind or other reasons not caused by us, return shipping costs may be the customer’s responsibility.
5. Refunds
After receiving and inspecting the returned product, we will notify you about the status of your refund. If approved, the refund will be processed through the original payment method where possible.
The time required for the refund to appear may vary depending on your payment provider or bank.
6. Exchanges
If you receive the wrong size, defective product, or another item that does not match your order, you may request an exchange. Please contact us with your order details, and we will guide you through the exchange process.
7. Non-Returnable Products
Returns may not be accepted for products that have been worn, used, damaged after delivery, altered, or returned without their original packaging, tags, or accessories.
8. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: info@rovixox.com